Version 0.3 · September 26, 2026
1. Shipping
Orders are processed within 1–3 business days of payment confirmation.
Products are shipped via USPS, FedEx, and UPS, with tracking provided on all orders.
Some products may require cold-chain/insulated packaging; the Company reserves the right to select appropriate packaging and is not responsible for degradation caused by delivery delays outside its control.
The Company ships only to jurisdictions where the Products are legal to purchase and possess. You are responsible for confirming that your purchase complies with local, state, and federal law before ordering.
The Company reserves the right to refuse shipment to any address it reasonably believes is associated with resale, redistribution, or use inconsistent with the Research-Use-Only Agreement.
2. Order Issues
You must inspect your order upon receipt and report any damage, defect, or discrepancy to a correct order within 48 hours of delivery.
Claims made after this window will not be eligible for replacement or refund.
3. Returns — All Sales Final
All sales are final. Because Products are research chemicals intended for laboratory use, the Company does not accept returns, exchanges, or refunds for any reason other than the limited exception in Section 5 (Damaged, Defective, or Incorrect Orders) below. This policy protects product integrity and chain-of-custody, and limits the liability and safety exposure created by research chemicals re-entering inventory after leaving the Company's control.
There is no return window, no Return Merchandise Authorization (RMA) process, and no discretionary return for unopened, unwanted, or ordered-in-error Products.
This all-sales-final policy applies regardless of whether the package or Product has been opened.
4. Non-Refundable Circumstances
Change of mind, ordering error, or no-longer-needed Products.
Products that have left the Company's original shipping condition, however that occurred (e.g., reconstituted, exposed to temperature outside recommended storage, opened) after delivery.
Custom or bulk/wholesale orders.
Any claim submitted after the 48-hour inspection window in Section 2.
5. Damaged, Defective, or Incorrect Orders
The sole exception to the all-sales-final policy: if you receive a Product that was damaged in transit, defective on arrival, or is not what you ordered, contact support@7xAminos.com within 48 hours of delivery with your order number and photos of the item and its packaging.
The Company will verify the claim and, at its sole discretion, provide a replacement or a refund to the original payment method. This exception does not apply to Products damaged after delivery due to improper storage or handling by the Member.
If a return shipment is requested as part of resolving a verified claim under this Section 5, it should be sent to: 7X Aminos LLC, 567 W 2375 N, Lehi, Utah 84043, using a Company-provided prepaid label. The Company does not reimburse self-arranged return shipping.
6. Refunds
Refunds approved under Section 5 are issued to the original payment method within 5–10 business days of the Company verifying the claim.
No refunds, partial or full, are issued outside the Section 5 exception.
7. Order Cancellations
Orders may be canceled for a full refund only if the request is received before the order has shipped. Once an order has shipped, it is final and subject to the all-sales-final policy above, except as provided in Section 5.